The Customer Service Rep. encouraged the package that includes Cable.
When I explained that their service DID NOT currently include the Middleboro Selectmen's or School Committee's Meetings, the CS Rep. insisted that they were included. (As you know that is incorrect and misleading. Middleboro coverage MAY be available in January 2008.)
The installation was disastrous and left my computer inoperable.
The subsequent bills included additional charges that were not disclosed or agreed to.
The costs were in excess of the package prices that are currently advertised or were agreed to when the order was placed.
Attempts to resolve the matter by phone resulted in TERMINAL HOLD with recordings indicating HEAVY CALL VOLUME at 8:00 AM.
If anyone else has had similar experience with Verizon, please forward an 'Anonymous' comment that includes your contact information. (Since the comments are moderated, your input will remain confidential.)
As you are aware, Verizon has a history of SLAMMING consumers who never ordered service.
No comments:
Post a Comment